Customer
Satisfaction Training
The personal stories of life in the field turn into valuable lessons on customer satisfaction in each of Terri's training sessions. She works with her clients to tailor customer-focused training addressing specific desired outcomes. Topics within her repertoire include: ownership and accountability for customer service; striving to achieve not just the delivery of customer service, but also the achievement of customer satisfaction; mission statement actualization…actually giving it life instead of a home in a file cabinet; recovering the disgruntled customer; turning the customer into a guest; and creating positive verbal and non-verbal communication with customers (both inside and outside the organization). The main ingredient of each class is the personalized identification of the key positive actions each participant will take to make a favorable impact on the customer. Terri often works the customer satisfaction training portion into an overall training program for companies wishing additional learning and follow-up support.