Through
The Customers' Eyes©
This unique program enables Tucker Resources to identify the steps a customer must take to experience a client's business. Terri utilizes the tools of customer surveying, shadowing, mystery shopping and self-appraisal to determine the areas of linkage and gap. She identifies areas where the services and experiences link with what the customer is expecting and the areas where the customer and the product miss each other. Clients such as Meyer Jabara Hotels, Dolly Parton's Dixie Stampede, Ozark Scenic Tours (Ride The Ducks), Stone Hill Winery, The City of Branson, Missouri, to name a few, have employed Terri and her team to walk in the shoes of the customer and present that view to their teams. Often following the presentation, Tucker Resources will facilitate strategic planning meetings addressing the need to close gaps and celebrate linkages. What follows, through understanding, is front line and management willingness to accept ownership of each customer's experience. . . each step of the way.